How Austvita handles personal information
This policy explains how Austvita collects, uses and handles personal information when you visit this website or make a business enquiry.
Last updated: 4 November 2026
Our approach
Austvita respects your privacy. Our approach to personal information is guided by the Australian Privacy Principles. This policy covers website enquiries and related business communications. You can contact us about privacy at martin@austvita.com.au.
What we collect
We collect information you provide through the enquiry form, email, telephone or subsequent correspondence. This may include your name, company, role, email address, phone number, country and delivery destination. Enquiries may also include ingredient requirements, quantities, specifications, other business details and attachments containing personal information.
Please provide only information relevant to your enquiry. Avoid sending sensitive personal information or personal details about others unless needed and you have authority to share them. You may make a general enquiry without identifying yourself, although we may need contact and business details to provide sourcing assistance.
Why we use it
We use enquiry information to understand your requirements, contact you, investigate sourcing or representation opportunities and coordinate technical, commercial, documentation and shipping discussions. We also use relevant records to administer business relationships and meet applicable legal obligations. Without the information needed for an enquiry, we may be unable to progress it.
Who may receive it
We may share relevant details with dairy producers, prospective buyers, freight providers, advisers and service providers where needed to handle your enquiry. We limit what we share to the purpose involved. Information may also be disclosed where required or authorised by law.
International enquiries may involve recipients in New Zealand, European countries, Southeast Asia or Oceania. The countries involved depend on the enquiry. We consider privacy requirements before sharing personal information overseas. Contact us if you need details about recipients relevant to your enquiry.
Storage and retention
Website submissions and attachments are handled and stored by the form service used for this website and through our email systems. Hosting, form and email providers may process information outside Australia; locations depend on the providers used. Contact us for information about these arrangements.
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, alteration or disclosure. We retain it while needed for the enquiry, business relationship or applicable recordkeeping obligations, then take reasonable steps to delete or de-identify it. Electronic transmission carries security risks.
Website information
Hosting and form services may record technical details such as IP addresses, browser information and request logs to operate and protect the website. Your browser settings can manage cookies; restricting them may affect website functions.
Access, correction and complaints
Email martin@austvita.com.au to request access to or correction of your personal information, or to raise a privacy concern. We may need to verify your identity. We will consider your request and explain any restriction that applies.
For complaints, describe what happened and the outcome you seek. We will review the matter, seek further details if needed and respond. If unresolved, you can contact the Office of the Australian Information Commissioner.
We may update this policy as our practices change. The latest version will appear here with its updated date.